Last updated: April, 2024
Your privacy is important to us. This privacy statement explains the personal data Financial Fabric processes, how Financial Fabric processes it, and for what purposes.
References to Financial Fabric products in this statement include Financial Fabric services, websites, apps, software, servers, and devices.
This statement applies to the interactions Financial Fabric has with you and the Financial Fabric products listed below, as well as other Financial Fabric products that display this statement.
Personal data we collect
Financial Fabric collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products.
How we use personal data
Financial Fabric uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:
Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
Improve and develop our products.
Personalize our products and make recommendations.
Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
We also may use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
In carrying out these purposes, we may combine data we collect from different contexts (for example, from your use of two Financial Fabric products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Reasons we share personal data
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Financial Fabric and its customers.
Cookies and similar technologies
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies and similar technologies for storing and honoring your preferences and settings, enabling you to sign in, providing interest-based advertising, combating fraud, analyzing how our products perform, and fulfilling other legitimate purposes.
We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
Financial Fabric account
With a Financial Fabric account, you can sign into Financial Fabric products, as well as those of select Financial Fabric partners. Personal data associated with your Financial Fabric account may include credentials, name and contact data, payment data, device and usage data, your contacts, information about your activities, and your interests and favorites.
When a customer engages with a Financial Fabric sales representative, we collect the customer's name and contact data, along with information about the customer's organization, to support that engagement.
When a customer interacts with a Financial Fabric support professional, we collect device and usage data or error reports to diagnose and resolve problems.
When a customer pays for products, we collect contact and payment data to process the payment.
When Financial Fabric sends communications to a customer, we use data to personalize the content of the communication.
When a customer engages with Financial Fabric for professional services, we collect the name and contact data of the customer's designated point of contact and use information provided by the customer to perform the services that the customer has requested.